FAQ

FAQ

How do I choose the right size?

Sizing usually follows standard expectations, but not every foot is the same. If you’re between sizes, the choice often comes down to whether you prefer a closer or more relaxed fit. Some styles feel roomier than others.

Do these stretch over time?

They don’t stretch in a dramatic way, though materials may relax slightly with wear. After a few uses, the fit can feel a bit more natural compared to the first try.

Why do my shoes have slight creases?

Light creasing can happen early, especially around flex points. It’s part of how the material responds to movement and not considered a defect.

The box arrived compressed. Should I be concerned?

Packaging may shift during transit. In most cases, the shoes themselves recover their shape after a short period of wear or rest.

Can I return them if they don’t fit?

Yes, as long as they remain unworn and in acceptable condition. Trying them on indoors is fine, but signs of outdoor use may affect eligibility.

Are they suitable for long walks?

They are designed for casual, everyday use. For extended or high-impact activity, comfort may vary depending on personal preference and usage patterns.

Can I wash them in a machine?

Hand cleaning is the safer option. Machine washing can affect structure and shorten lifespan, even if it seems convenient at first.

Will I need to break them in?

Most pairs feel comfortable early on, though a short adjustment period is normal. It depends on how the material interacts with your foot.

Do you ship internationally?

Yes, though delivery times are longer. Import duties or taxes may apply depending on your location, and these are handled by the recipient.

How can I contact support?

You can reach out via support@heydoudue.us.com. Including your order number helps speed things up, especially for order-related questions.

Some answers are straightforward, others take a bit more detail. Either way, a reply is usually sent within a reasonable timeframe.