Shipping Policy

Orders placed through heydoudue.us.com are prepared and shipped using established carriers. The process is generally straightforward, though a few variables—such as location, carrier load, or seasonal volume—can influence timing.

Order Processing

Most orders are processed within 1–2 business days after confirmation. During peak periods, it may take slightly longer before dispatch. Once an order enters fulfillment, changes or cancellations become less predictable.

Basic verification steps may occur before shipment, particularly if there are inconsistencies in payment or address details.

Domestic Shipping (United States)

Shipping within the United States is provided at no additional cost. After dispatch, delivery typically takes 3–7 business days depending on the destination.

Transit times are estimates. Delays can occur due to carrier routing, regional factors, or temporary disruptions.

Packaging Notes

Footwear is packed to balance protection and shipping efficiency. In some cases, boxes may be compressed or replaced with alternative packaging to reduce transit impact.

Minor creasing or pressure marks can occur during shipping. These are considered normal and usually resolve after wear.

International Shipping

Orders shipped outside the United States generally arrive within 7–15 business days, though customs clearance may extend this timeframe.

Import duties, taxes, or handling fees may apply depending on the destination country. These charges are not included at checkout and are determined by local customs authorities.

The recipient is responsible for any additional import-related costs. If a shipment is refused due to unpaid fees, it may not be eligible for a full refund.

Address Accuracy

Accurate shipping details are essential. Orders returned due to incomplete or incorrect addresses may require additional shipping charges to be resent.

Once a shipment has been dispatched, rerouting options depend on the carrier and may not always be available.

Lost or Delayed Shipments

If a shipment is delayed beyond the expected window, checking tracking updates is the first step. Carriers may occasionally mark items as delivered before final placement.

In cases where a package is confirmed lost, a resolution may be offered after review. Availability of replacement items can vary.